How Can We Help?

Vendor Returns

You are here:
< All Topics

Description

Returns to Vendor are products that were purchased and are then returned to the vendor for different reasons. 

For example, you may see the vendor return in the below occurrences

  • Wrong item size or wrong product shipped
  • Product didn’t match the website or catalog description
  • Late delivery of products
  • Product did not meet expectations

Learning Objectives

  • What is a purchase order 
  • How purchase orders work 
  • Types of purchase orders in Ascent Inventory 
  • Creating Purchase orders and receiving them 
  • Resources

Terminology

FIELD DESCRIPTION
Account Vendor name from vendor returns
Closed If the returns is processed, the user can check this box to true
Closed Date The user can use this field to capture the date when the return was closed
Comments Text field to add any comments on the return
Contact Contact at the Vendor Account
Number of Lines Total number of return lines
Original Purchase Order For returns of type, “To Vendor”, the original purchase order that was used to receive the inventory being returned
Priority Priority for processing this return
Replacement Purchase Order If a replacement product is being requested from the vendor, the purchase order which is being used to request replacement
Return Name Name of the return which the system will generate automatically
Status Status of the return
Type The type of return this return represents

Creating a Return to Vendor

  • Go to the Purchase Orders tab 
  • Select a purchase order that contains the received products that need to be returned to the vendor
  • Click on the Create PO Return button

Create PO Return from PO

  • Select the lines that are available for return
  • You can select the specific line by clicking the Return button next to the line or Return All to create returns for all the products on the PO

Select lines to be returned

  • Select the quantities that needs to be returned to the vendor and then click the Create Return button

Create the Return to vendor record

  • This will create a return and return lines with type “To Vendor” as this is a return created from a purchase order
  • This also shows the original purchase order number from where it was created

Return record header

Return lines

Processing a Return to Vendor

  • To process return lines you need to click the Process Return Lines button 
  • Then you can click Process All or Process next to a return line to return specific products

Process return lines

  • Select the location and lot where the inventory needs to be removed and click the Process Return button, which will complete the return

Select return location

After the return is processed the system will create “Return lines Processed”, inventory will be removed from the selected location and this will also create related product transactions.

Return lines processed

Product Details with returns

Product Details with returns

 

 

Was this article helpful?
0 out Of 5 Stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
How can we improve this article?
Previous Lot Management