The process of efficiently tracking and fulfilling sales orders. It includes the cycle of people, processes, and suppliers to create a positive customer experience. The order management process starts from when a customer places an order, to keeping track of that order until it is fulfilled.
Inventory management is a complex process, particularly for larger organizations, but the basics are essentially the same regardless of the organization's size or type. In inventory management, goods are delivered into the receiving area of a warehouse in the form of raw materials or components and are put into stock areas or shelves.
aka Returns Management is for all operations related to the reuse of products and materials. It is "the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. Remanufacturing and refurbishing activities also may be included in the definition of reverse logistics."
Salesforce Field Service Lightning (FSL)
Create and manage work orders for field service operations and instantly view Knowledge articles and track SLA compliance with Milestones. Ascent extends the functionality of FSL by ensuring accuracy via inventory/asset management with replenishment. Another key feature is tracking time and materials tied to a work order.