Tobii Dynavox Testimonial: Delivers Groundbreaking Assistive Tech

About Tobii Dynavox

Tobii Dynavox is the market leader in assistive technology for communication. The company provides custom designed communication aids and its corresponding support system enable people with disabilities such as cerebral palsy, ALS, autism, spinal cord injury and aphasia to live their lives to the fullest.

Opportunity

Tobii Dynavox was looking for a way to improve their existing Salesforce solution and business processes including inventory control, visibility, and traceability within North American operations. The company needed a solution to eliminate time-consuming operations to pick, pack, ship, track, inspect and return to inventory assistive devices provided to individuals and health care systems. It also wanted a scalable solution to manage the end-to-end order, schedule and return process of serialized devices, as well as, the capability to support the service of equipment when returned.

Solution

Working with Ascent Certified Implementation partners and collaboratively with Tobii Dynavox leadership and process owners, Ascent was able to deploy an order and inventory management solution on Salesforce that increased the speed, visibility and ease with which the company delivers innovative solutions to customers. Visibility into inventory levels, device availability, device location, device condition, and customer trials status were requirements that have been achieved. Including an integration to upstream sales operations, as well as, downstream shipping and packing systems with label generation for a complete solution.

How can we help you?

Get in touch with our expert team to find out how we could help your organization with your ERP requirements. Call 908-981-0150 or complete our contact form to see how we can reach your vision.

”The Ascent development team was absolutely incredible during our integration of the Ascent Rental Software Integration. Tim and John were the most patient and understanding guys I’ve ever worked with on any project. We had a ton of customization and very difficult processes for them to try and accommodate and they met every need we had requested. They took the time from day one learning what our company did, our current processes, and all of our wants and needs."

”During the launch week they made themselves available right there with us to support us and make sure the software was working properly. Even after the launch and still through today the support has been great. Our business is growing 30% YOY and without Ascent we wouldn’t be able to handle those volumes. The response time is always quick, and they still manage to have lots of patience with us even after all this time. I couldn’t recommend this software and development team more!”

Cloud:

Salesforce Sales & Service Clouds

Apps:

Ascent ERP, Ascent Rental, AvaTax, Bringg Multi-Carrier Shipping

Industry:

Healthcare and Life Sciences

Implemented by:

Ascent Certified Partner

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