Case Study: Xenial, Empowering Enterprise Restaurant Brands in the Cloud
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About Clinical ink
Xenial (formally SICOM) provides software that helps multi-unit enterprise restaurant brands serve great food and provide unmatched guest experiences. It’s a wholly-owned subsidiary of Global Payments (NYSE: GPN), a Fortune 500 company.
Opportunity
Xenial needed to migrate their entire business to Salesforce Sales Cloud and Service Cloud to better support their inbound call center that makes up the majority of business interactions with restaurant customers. They wanted an inventory management, warehouse operations and supply chain solution that was Force.com native and seamlessly tied to both Salesforce Sales Cloud and Service Cloud.
Solution
Ascent ERP delivered the operational hub for the Force.com systems transformation. Allowing opportunities with products and price books to seamlessly be converted to Ascent Sales Orders for new sales and through a custom Visual Force interface, created by SICOM using Ascent ERP’s API tools, the much larger volume of add-on and replacement are easily and efficiently created directly from the Service Console.
Gene Holland
Director of Customer Care
Project Scope
Salesforce Sales & Service Clouds
Industries
High Tech
Use Cases
Inventory Control & Visibility
Order Fulfillment
Customer Returns (RMA)
Warehouse Management
Supply Chain
Cloud Solutions
Salesforce Sales Cloud
Salesforce Service Cloud
Ascent ERP
Zenkraft Shipping
Implemented By
Ascent Solutions
Stephen Rosner
Director of IT, Sicom Systems
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Why Ascent?
We are distribution and manufacturing technology enthusiasts that understood the term “ERP” was oversold and under delivered. We designed a flexible platform to ensure that we are able to adapt and evolve with businesses from the startup to enterprise level yet keep our offering affordable.
Ascent Solutions 100% native solutions extend the value of Salesforce digital transformation capability with inventory, order, warehouse, and reverse logistics management applications available on Salesforce AppExchange.