About Xenial

Xenial (formally SICOM) provides software that helps multi-unit enterprise restaurant brands serve great food and provide unmatched guest experiences. It’s a wholly-owned subsidiary of Global Payments (NYSE: GPN), a Fortune 500 company.

Opportunity

Xenial needed to migrate their entire business to Salesforce Sales Cloud and Service Cloud to better support their inbound call center that makes up the majority of business interactions with restaurant customers. They wanted an inventory management, warehouse operations and supply chain solution that was Force.com native and seamlessly tied to both Salesforce Sales Cloud and Service Cloud.

Solution

Ascent ERP delivered the operational hub for the Force.com systems transformation. Allowing opportunities with products and price books to seamlessly be converted to Ascent Sales Orders for new sales and through a custom Visual Force interface, created by SICOM using Ascent ERP’s API tools, the much larger volume of add-on and replacement are easily and efficiently created directly from the Service Console.

How can we help you?

Get in touch with our expert team to find out how we could help your organization with your ERP requirements. Call 908-981-0150 or complete our contact form to see how we can reach your vision.

Cloud:

Salesforce Sales Cloud, Service Cloud

Apps:

Ascent ERP,  Ascent4Products

Industry:

Manufacturing and Distribution

Implemented by:

Ascent Solutions

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