Case Study: Tobii Dynavox, Delivers Groundbreaking Assistive Tech
View All: Resources
About Tobii Dynavox
Tobii Dynavox is the market leader in assistive technology for communication. The company provides custom designed communication aids and its corresponding support system enable people with disabilities such as cerebral palsy, ALS, autism, spinal cord injury and aphasia to live their lives to the fullest.
Opportunity
Tobii Dynavox was looking for a way to improve their existing Salesforce solution and business processes including inventory control, visibility, and traceability within North American operations. The company needed a solution to eliminate time-consuming operations to pick, pack, ship, track, inspect and return to inventory assistive devices provided to individuals and health care systems. It also wanted a scalable solution to manage the end-to-end order, schedule and return process of serialized devices, as well as, the capability to support the service of equipment when returned.
Solution
Working with Ascent Certified Implementation partners and collaboratively with Tobii Dynavox leadership and process owners, Ascent was able to deploy an order and inventory management solution on Salesforce that increased the speed, visibility and ease with which the company delivers innovative solutions to customers. Visibility into inventory levels, device availability, device location, device condition, and customer trials status were requirements that have been achieved. Including an integration to upstream sales operations, as well as, downstream shipping and packing systems with label generation for a complete solution.
Becky Hampe
Director, Fulfillment & Logistics
“During the launch week they made themselves available right there with us to support us and make sure the software was working properly. Even after the launch and still through today the support has been great. Our business is growing 30% YOY and without Ascent we wouldn’t be able to handle those volumes. The response time is always quick, and they still manage to have lots of patience with us even after all this time. I couldn’t recommend this software and development team more! The Ascent development team was absolutely incredible during our integration of the Ascent Rental Software Integration. Tim and John were the most patient and understanding guys I’ve ever worked with on any project. We had a ton of customization and very difficult processes for them to try and accommodate and they met every need we had requested. They took the time from day one learning what our company did, our current processes, and all of our wants and needs.”
Project Scope
Salesforce Sales & Service Clouds
Healthcare, High Tech
Use Cases
Inventory Visibility & Control
Track & Trace
Serialization & Lot Control
Try and Buy
Order Fulfillment
Pick, Pack, Ship
Customer Returns
Work Orders
Tax Management
Cloud Solutions
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Experience Cloud
Ascent ERP
Ascent Rental
Zenkraft Shipping
Implemented By
Ascent Certified Partner
How can we help you?
Get in touch with our expert team to find out how we could help your organization with your ERP requirements. Call 908-981-0150 or complete our contact form to see how we can reach your vision.
Follow Us
Have questions? We can help!
Ascent Solutions will provide you with ultimate customer service, attending to all of your needs promptly and efficiently. Our goal is to serve as your partner so that all of your needs are met in accordance with your schedule and align with your budget.
- Call Us: 908-981-0150
- Ascent: Contact Us
Categories
Why Ascent?
We are distribution and manufacturing technology enthusiasts that understood the term “ERP” was oversold and under delivered. We designed a flexible platform to ensure that we are able to adapt and evolve with businesses from the startup to enterprise level yet keep our offering affordable.
Ascent Solutions 100% native solutions extend the value of Salesforce digital transformation capability with inventory, order, warehouse, and reverse logistics management applications available on Salesforce AppExchange.