Case Study: Xenial, Empowering Enterprise Restaurant Brands in the Cloud

Published: January 23, 2024 | By: Ascent Solutions

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Ascent Solutions Case Study Xenial

About Xenial

Xenial (formally SICOM) provides software that helps multi-unit enterprise restaurant brands serve great food and provide unmatched guest experiences. It’s a wholly-owned subsidiary of Global Payments (NYSE: GPN), a Fortune 500 company.


Xenial needed to migrate their entire business to Salesforce Sales Cloud and Service Cloud to better support their inbound call center that makes up the majority of business interactions with restaurant customers. They wanted an inventory management, warehouse operations and supply chain solution that was native and seamlessly tied to both Salesforce Sales Cloud and Service Cloud.


Ascent ERP delivered the operational hub for the systems transformation. Allowing opportunities with products and price books to seamlessly be converted to Ascent Sales Orders for new sales and through a custom Visual Force interface, created by SICOM using Ascent ERP’s API tools, the much larger volume of add-on and replacement are easily and efficiently created directly from the Service Console.

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Project Tags: Ascent ERP, Case Studies, Cloud ERP, Salesforce Sales Cloud, Salesforce Service Cloud, Xenial

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