Case Study: Giddy, Managing FDA Regulated Products on Salesforce
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About Giddy
Giddy is a sexual health and wellness company dedicated to helping individuals and their partners live more fulfilling lives through thought-leading educational content. Giddy uses insights learned from its dialogue with users to develop innovative medical devices.
Opportunity
After completing the R&D phase and confirming the effectiveness of their product to combat ED successfully, Giddy needed to build a solid system to manage their operations and the fulfillment of B2C and B2B orders of FDA approved products. With large potential growth and a contract with the Veterans Affairs, Giddy urgently needed a system to manage orders, operations and fulfillment, alongside inventory control, procurement, shipping, and financials.
Solution
Giddy selected Salesforce and Ascent Solutions as the technology hub to support its B2C orders placed on their BigCommerce website and B2B VA orders received via EDI. Salesforce partner WIN Digital Solutions was instrumental in swiftly implementing a compete solution interconnected to Salesforce Sales Cloud, Service Cloud and Marketing Cloud with several integrations to ensure all business processes flowed efficiently.
Roman Bulkiewicz
Chief Technology Officer
“I approached Ascent with an impossible task. While building 3 Salesforce clouds in 40 days, help us install configure and use Ascent ERP, and be live in 45 days. They accepted the challenge and brought their “A” Team in. We not only delivered on time and under budget, but kept the business running and cut-over without a hitch. They not only delivered what they promised but they brought so much more with it. In less than 45 days we went from a small e-commerce company to a fully functional enterprise software run company. The product is highly customizable and was able to adapt to omni-channel selling including e-commerce, B2B and government sales instantly. Without choosing Ascent we would still be figuring out how to process orders, now we are not only fully functional but we are optimizing business process and efficiencies.”
Project Scope
Salesforce Sales, Marketing & Service Clouds
Industries
Healthcare, Retail & CPG
Use Cases
eCommerce Integration
Inventory Control
Order Fulfillment
Pick, Pack, Ship
Warehouse Management
Financials Management
Omnichannel Orders
Electronic Data Interchange (EDI)
Cloud Solutions
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Marketing Cloud
Ascent ERP
Ascent Financial Platform
BigCommerce
Implemented By
Ascent Certified Partner
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Why Ascent?
We are distribution and manufacturing technology enthusiasts that understood the term “ERP” was oversold and under delivered. We designed a flexible platform to ensure that we are able to adapt and evolve with businesses from the startup to enterprise level yet keep our offering affordable.
Ascent Solutions 100% native solutions extend the value of Salesforce digital transformation capability with inventory, order, warehouse, and reverse logistics management applications available on Salesforce AppExchange.