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Customer Returns Functionality

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Required Apps: Ascent Order Management, Ascent Inventory Management 

Required Permissions: Ascent Inventory and Ascent Order Management 


OM: Order Management 

IM: Inventory Management

Benefits of using both permissions for a single user

  • When a customer return is processed; the user selects the inventory location where the products are received in IM, the new product inventory will then be available for future orders.
  • Product transaction records will be created on product records in IM. 
  • If the product is a serialized product, serial numbers that are selected will be validated against the available serial numbers before receiving it. 
  • After serials are returned to inventory, the “is in inventory” checkbox will be set to true automatically in IM and will be available for packing future customer orders. 

To learn more about Customer Returns click here


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